Organizer agreement

Retiru is a marketplace that connects organizers of retreats and events focused on yoga, meditation and ayurveda with attendees. The platform handles acquisition, the public listing, payment from the attendee and pre-booking communication.

The Organizer publishes events with no fixed subscription fee and remains, at all times, owner of the content and responsible for the actual delivery of the experience (logistics, infrastructure, programme, facilitating team).

The Organizer sets the per-person PVP (final public price), with a minimum of €50. That is the amount the attendee pays — no extra surcharges.

Retiru retains a tiered commission calculated on the PVP, permanently set for each retreat:

• ·1st retreat with at least one paid booking: 0% commission (the Organizer receives 100%).
• ·2nd retreat with paid bookings: 10% commission (90% to the Organizer).
• ·From the 3rd retreat onward: 20% commission (80% to the Organizer).
• ·Each retreat keeps its commission tier permanently from creation. The tier is not recalculated based on later volume.
• ·There is no monthly fee or publishing cost. This commission is Retiru's only remuneration in the marketplace.

Completing documentary verification is mandatory before publishing your first event. Your profile remains pending until our team validates each document individually.

Required documentation:

• ·Valid identity document (national ID, NIE or passport).
• ·Proof of business activity: self-employment registration with tax/social-security authorities, or articles of incorporation and tax ID for a company.
• ·Valid civil liability insurance covering the activity organized.
• ·Tax data (tax ID, business name, fiscal address) with a certificate or supporting document.
• ·Bank details: account holder IBAN and a bank-issued ownership certificate.

The Organizer commits to publishing truthful, complete and up-to-date information on each listing: programme, facilities, accommodation, meals, facilitating team, what is included and excluded, location and price.

Images must be your own or properly licensed. Misleading photos, images attributed to other centers or that do not represent the actual event are not allowed.

Retiru reserves the right to moderate, request changes or unpublish content that breaches these rules, and to require correction of clear errors detected by users or by automated moderation.

All pre-booking communication with potential attendees happens through Retiru internal messaging. This protects the attendee, leaves a clear audit trail and allows mediation if anything goes wrong.

The public listing of the event (description, programme, includes, etc.) must not contain mobile phones, personal emails, direct organizer profiles or any other contact channel whose purpose is to divert the attendee outside the platform to avoid the commission.

After a confirmed booking, operational contact data (logistics, arrival, materials) is shared. Any attempt to divert bookings to external channels to avoid the commission is considered a serious breach and will trigger immediate suspension of the profile, plus invoicing of the corresponding commission.

The Organizer commits to operate with reasonable diligence within these timeframes:

• ·Confirmation or rejection of bookings that require manual approval: 48 hours maximum from the request. After that, Retiru may cancel the booking and refund the attendee.
• ·Reply to attendee messages in internal messaging: within a reasonable timeframe, ideally within 48 working hours.
• ·Clear and timely communication on incidents (changes to programme, location, weather or any relevant change versus the published listing).
• ·Holding the event on the published date and location, except for justified causes notified with appropriate advance notice.

If you set a minimum group size greater than one, the first attendees can reserve a spot without paying until that minimum is reached (status "reserved without payment").

Once the minimum is met, Retiru sends every registrant a payment link with a maximum 72-hour deadline (plus 24 extra grace hours if not paid within the first window). If they do not pay within that period, their bookings are cancelled automatically.

The Organizer commits to running the event as soon as the minimum viable group is reached and registrants complete their payment.

When creating the event, the Organizer defines the cancellation policy (refund percentages and timeframes that apply to the attendee). That policy must be reasonable and is visible on the public listing before booking.

Common rules:

• ·Cancellation by the Organizer: the attendee always receives a full automatic refund.
• ·Failure to confirm in time by the Organizer: the attendee always receives a full automatic refund.
• ·Cancellation by the attendee: the Organizer's policy applies. The refund is transferred to the attendee; any compensation owed to Retiru for its commission is governed by this agreement and is not deducted from the attendee's refund.
• ·Repeated, mass or unjustified cancellations by the Organizer are a serious breach.

Once a paid booking is confirmed, Retiru retains the commission for that retreat tier and pays the net to the Organizer to the IBAN verified during KYC.

Payouts are processed manually according to Retiru's internal settlement schedule, communicated by the team. In case of documentary issues, suspected fraud, attendee disputes or bank chargebacks, payments may be held until resolution.

The Organizer is responsible for invoicing, VAT, withholding and any tax obligation arising from income obtained from published retreats, and for keeping their business registration and civil liability insurance up to date.

The Organizer is a joint controller of the personal data of attendees to their events. They commit to processing the data exclusively for managing, communicating and delivering the booked retreat.

They may not use attendee data for external marketing, transfer it to third parties or include it in commercial lists without explicit, free, prior and informed consent from the attendee.

Anything not expressly regulated here is governed by Retiru's privacy policy.

Retiru may suspend or close the Organizer's profile, with or without prior notice depending on severity, in case of substantial breaches: false or misleading content, attempts to bypass the commission, repeated cancellations, repeated complaints, expired insurance or business registration, practices that damage trust in the platform or any breach of applicable law.

The Organizer may request termination at any time. Existing confirmed bookings must be honoured until natural delivery or fully refunded to the attendee.

Retiru may update this agreement for legal, operational or business model reasons. Substantial changes will be communicated with reasonable advance notice and, where appropriate, will require new acceptance.

When you press the final button, your acceptance is recorded electronically: account identifier, date and time (UTC), agreement version and IP address, in line with applicable e-commerce and eIDAS regulations. This acceptance has evidential value if any dispute arises.

This agreement is governed by Spanish law. For any dispute, the parties submit to the courts with jurisdiction under applicable consumer law.